TERMS OF SALES
PREAMBLE
This site www.chateaumarrin-boutique.com is edited and operated by the non-trading company SCEA VIGNOBLES CHENE ET FILS, registered in the Trade and Companies Register under number 418 642 658, intra-community VAT number FR19418642658, including the head office is located at Château Marrin, 33330 Saint-Christophe-des-Bardes. Legal representative: Hugo Chêne. Contact: chateaumarrin@gmail.com - +33(0) 6 73 77 65 89
1. APPLICATION OF THE T&Cs
These general conditions of sale (hereinafter "GTC") apply, in their version in force at the time of the order, to all orders placed by any person (hereinafter "you" or "the Customer") via the website www.chateaumarrin-boutique.com (hereinafter “the Site”) from the company SCEA VIGNOBLES CHENE ET FILS (hereinafter “we” or “the Seller”).
You declare that you have read and accepted the T&Cs as well as the rights and obligations arising therefrom before placing your order. The validation of your order therefore implies acceptance of the current T&Cs.
All our deliveries, services and offers are exclusively governed by these GCS. We oppose all general or specific conditions contrary to or derogating from these conditions. They may exceptionally be supplemented by conditions of use specific to certain services or commercial offers offered on the site, which supplement these T&Cs and, in the event of contradiction, prevail over them.
The Seller reserves the right to adapt or modify these GCS at any time. The applicable version of the T&Cs to any sale is the one appearing online on the Site at the time of the Customer's order.
2. LEGAL INFORMATION AND PROTECTION OF MINORS
In accordance with article L 3342-1 of the Public Health Code prohibiting the sale of alcohol to minors, you must confirm that you are of legal age to place your order. Confirmation of your majority or the legal age required in your country of residence to buy and consume alcohol is requested when you connect to the site to enter it. The Customer declares and undertakes to be 18 years old on the date of the order. Alcohol abuse is dangerous for health. The consumption of alcoholic beverages during pregnancy, even in small quantities, can have serious consequences on the health of the child. To consume with moderation.
3. CREATION OF A CUSTOMER ACCOUNT
The Site does not offer the creation of a customer account.
4. VALIDITY OF OFFERS AND CHARACTERISTICS OF PRODUCTS
The offers are valid within the limits of the times indicated and the stocks available. All orders are accepted subject to full and cash payment. In case of unavailability of the product after placing the order, the Seller will inform the Customer by email: the order for this product will be automatically canceled and no debit will be made for this product. Before any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Customer can read, on the site, the characteristics of each product that he wishes to order. The photographs and descriptions of the products offered for sale online on the Site are as accurate as possible. However, these are not contractual and in no way bind the Seller. Any variations in no way affect the quality of the products offered for sale.
5. ORDER SUBSCRIPTION AND PURCHASING PROCESS
By validating his order, the Customer declares to have read and accepted these T&Cs.
To place an order, the Customer must select the product of his choice and place it in his basket. He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the items entered. As part of his order, the Customer is invited to provide his contact details for delivery and billing purposes. He must complete all the fields marked as mandatory in the form provided for this purpose. Orders that do not include all of the required information cannot be processed. the Customer guarantees that all the information he gives in the order form is accurate, up-to-date and sincere and is not vitiated by any misleading nature.
At the end of his order, the Customer receives a confirmation email which confirms the placing of his order. The receipt of this email validates the sales contract which is then deemed to have been formed. The Customer must ensure that the contact details provided when ordering are correct and that they allow him to receive the confirmation email. Orders are confirmed by sending the order confirmation email but are only final upon receipt of full payment. The preparation and shipping of an order can only be implemented after receipt of payment. Orders sent to the Seller cannot be canceled or modified, except with the written consent of the latter or implementation of the right of withdrawal under the conditions provided for in these GCS. Any order returned to the Seller resulting from a problem with the Customer's address or because the Customer has not collected his order at a pickup point can be returned to the Customer. The new shipping costs will be charged to the Customer. If the Customer prefers to cancel this order, a processing fee of €15 will be deducted from the refund.
The Seller reserves the right to cancel all non-compliant or doubtful orders, as well as those from a Customer with whom there is any dispute.
6. PRICE AND TERMS OF PAYMENT
Unless otherwise indicated, our prices are expressed All Taxes Included (TTC) in our commercial offers and valid in metropolitan France (French VAT and other applicable taxes). In the event of delivery outside Metropolitan France, the prices displayed are inclusive of VAT (VAT included) and may be supplemented, depending on the country of dispatch, excise duties and other taxes of the Customer's country (and any other applicable taxes on the day of the conclusion of the order, any change that may be passed on to the price of the products), as well as administrative management costs for customs formalities.
The products are invoiced at the price in force at the time of registration of the order and are only valid as long as they are visible on the site and within the limits of available stocks. Product prices may change at any time depending on the Seller's pricing policy.
The prices do not include any delivery costs applicable to the delivery of the products, invoiced in addition to the price thereof. The amount of the applicable delivery costs will be indicated before the validation of the order by the Customer. Delivery costs may vary depending on the number of products ordered, the final weight of the order, the country of dispatch and the delivery service selected by the Customer. In the event of delivery failure due to an incorrect or incomplete address provided by the Customer, additional costs may be charged to him. In the event of an order returned to the Seller because the Customer has not collected his order at a pickup point, the new shipping costs will be charged to the Customer. If the Customer prefers to cancel this order, a processing fee of €15 will be deducted from the refund.
The full price of the products is payable when ordering. Payment is made online through the secure payment service indicated on the site, by credit card (Visa, Mastercard) or by any other means that will be offered on the site at the time of the order (PAYPAL for example). Payment is considered final only after receipt of the price by the Seller. The products remain the property of the Seller until full payment of their price. The Seller reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any sum due by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site. Purchase invoices will be sent to the Customer by any useful means, at the Customer's request.
7. SALE TO PROFESSIONALS
Our offers are exclusively reserved for private customers. For any request, professionals can contact the Seller by email or telephone.
8. DELIVERIES
8.1. Terms
Deliveries are made in the countries of the European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, metropolitan France (excluding Corsica), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia. Due to Brexit, delivery to the UK is suspended.
For any delivery to another destination, the Customer may contact the Seller by email or telephone to obtain a specific quote.
Deliveries are made by Chronopost, from collection of the order at Château Marrin to the delivery address or the relay point indicated by the Customer when placing the order.
The Seller cannot be held responsible for any errors on the part of the Customer as to the delivery address or the material impossibility of accessing the latter. In the event that the products are returned to the Seller for incomplete or incorrect address or impossibility to deliver, the Seller undertakes to contact the Customer to inform him and request additional information on the delivery address. The costs of this new delivery will be borne by the Customer. In such a case, the new delivery period will only begin to run from the receipt by the Seller of the additional information provided by the Customer relating to his delivery address. In the event that the Customer informs us of an error on his part when at the delivery address before the start of the delivery, if a modification can be made with the carrier to restore the correct delivery information, the costs shall be borne by client. We are not responsible for delivery delays caused by the indication of an erroneous or incomplete address by the Customer.
8.2. Time limit
When ordering, indicative delivery times are mentioned. They vary according to the delivery territory and the delivery method selected by the Customer when ordering. Excluding the property's closing period, the average delivery time for mainland France is 1 (one) to 2 (two) working days, and 2 (two) to 6 (six) days for the other countries of the European Union. Delivery is offered at home or at a collection point via Chronopost. The Seller declines all responsibility for delays in delivery caused by the absence of the recipient of the parcel at his home or his non-collection within the period provided for this purpose.
If the Seller is prevented from performing the contract by a case of force majeure or a fortuitous event as defined by French case law or by a foreign cause, in particular a fault attributable to the Customer, the delivery period is automatically extended by depending on the duration of the impediment. The Seller will inform the Customer by e-mail of the occurrence and end of such impediments. If the impediment lasts more than six (6) weeks, each party will have the right to terminate the contract as of right, without the Customer being able to claim compensation from the Seller.
In the event of non-receipt of the package, the Customer may submit a complaint by email to chateaumarrin@gmail.com, within 8 weeks after the date of his order. After this period, the complaint can no longer be processed by the after-sales service.
In case of pre-order or specific indications concerning the delivery of a product, the special conditions and the times indicated apply. If the Customer's order contains one or more pre-order items whose release is planned later or items with extended delivery times, then the entire order will be shipped when they arrive in the Seller's stock or at the time indicated. .
8.3 Reception
The Customer is required to carefully check his packages upon delivery in order to immediately issue any reservations to the carrier. No complaint can be considered admissible if the Customer has accepted his parcels without reservation upon delivery. The Customer also has a period of 3 (three) working days from receipt of the order to formulate in writing to the Seller any reservations or complaints for non-compliance of the products with the order or apparent defect of the products delivered, upon presentation of the supporting documents relating thereto (photographs in particular). After this period, the product will be deemed to comply with the order, free from any apparent defect and no claim in this regard can be validly accepted by the Seller.
9. RETENTION OF OWNERSHIP
Until effective and full payment of the price, the Seller remains the owner of the goods sold. The complete payment will be worth transfer of ownership, however the Customer becomes responsible for the articles as of the delivery, the transfer of possession being worth transfer of risks.
10. RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has a period of 14 (fourteen) days from the date of delivery of his order, to return the item(s) that do not suit him and request an exchange or refund. without penalty, with the exception of return costs which remain the responsibility of the Seller. Returns are to be made in their original packaging, complete and intact (unopened bottle). The right of withdrawal is exercised provided that the products are returned within 14 (fourteen) days following notification to the Seller of the Customer's decision to withdraw. Notification of the exercise of the right of withdrawal must be sent in writing to the Seller, by email to the address chateaumarrin@gmail.com or by post to Le Marrin, 33330, Saint-Christophe-des-Bardes, France. The Customer can also use the model withdrawal form below.
Model withdrawal form:
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For the attention of SCEA Vignobles Chene et fils:
I hereby notify you of my withdrawal from the contract relating to the sale of the property below:
Order number :
Ordered on (*)/received on (*):
Name of client(s):
Address of client(s):
Signature of client(s) (only in case of notification of this form on paper):
Date :
(*) Strike out the useless mention.
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The goods must be returned to us in perfect condition for resale allowing them to be marketed in new condition and in their original packaging, unsealed and unused, failing which the refund cannot be made. Also cannot be taken back any package for which no element makes it possible to identify the sender (surname, first name, address, order number). In the event of exercise of the right of withdrawal within the aforementioned period, the sum of the price of the products will be fully reimbursed to you by bank transfer according to the method of payment used when ordering online and at the latest within thirty (30) days following the date on which the right of withdrawal was exercised. Reimbursement may be deferred until receipt of the goods or until proof of reshipment of the goods is provided.
11. PRODUCT WARRANTY
The Products benefit from the legal guarantee of conformity provided for by articles L217-4 and following of the Consumer Code and the guarantee against hidden defects provided for by articles 1641 and following of the Civil Code. It is reminded that the Customer:
- Benefits from a period of two years from the delivery of the property to act;
- Can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 217-9 of the consumer code;
- Is exempted from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good.
- The legal guarantee of conformity applies independently of any commercial guarantee granted to the Customer;
The procedure to follow is as follows:
- The customer invokes the guarantee of conformity with the Seller by contacting him by email or via the Contact page of the Site.
- The Seller examines the request;
- If the reasons for the return are justified, the Customer returns the product(s) concerned to the following address: Château Marrin - Le Marrin, 33330, Saint-Christophe-des-Bardes, France.
However, it is specified that the guarantee against hidden defects does not cover any fortuitous event and in particular any degradation of the product due to transport conditions and inappropriate storage conditions of the product (temperature, humidity, exposure to light, etc.).
Products must be returned in their original condition and complete in packaging identical to that used during shipment.
The refund of the returned Product(s) will be made via the same means of payment as that used by the customer when paying for his order.
The refund date may be deferred until the actual date of receipt of the Product(s) at the above address.
12. CUSTOMER SERVICE
The Customer can contact the Seller by e-mail: chateaumarrin@gmail.com
We will examine your request as soon as possible and contact you after receipt of the documents and/or your request or complaint. You can facilitate the processing of your request or complaint by describing the problem as precisely as possible, and by sending us a copy of the invoice or by indicating the order references (the order number, customer reference, etc.).
13. LIABILITY
The Seller cannot be held responsible for the non-performance or the delay in the performance of one of its obligations with regard to the Customer, in the event of the occurrence of a case of force majeure, as usually defined by the article 1218 of the Civil Code and case law, aiming without this list being exhaustive, a total or partial strike, fire, drought, epidemic, and more generally any natural disaster. The defects and deteriorations caused by an accident, abnormal use, inappropriate storage conditions or even a modification of the product by the Customer or a third party, do not engage the responsibility of the Seller.
The Seller undertakes to carry out regular checks in order to verify the operation and accessibility of the website / e-shop. As such, the Seller reserves the right to temporarily interrupt access to the site for maintenance reasons. Similarly, the Seller cannot be held responsible for temporary difficulties or impossibilities of access to the website / e-shop which would have originated from circumstances which are external to him, force majeure, or which would be due to disturbances of the networks. telecommunications. In any event, the Seller's liability under these GCS cannot exceed the amount of the purchase invoice for the products concerned, regardless of the cause or form of the action concerned.
14. INTELLECTUAL PROPERTY RIGHTS
In accordance with the provisions of French law n° 98-536 of July 1, 1998, transposing Directive 96/9/EC of March 11, 1996, concerning the legal protection of databases, the Seller is the owner of all or part of the databases making up this site. The company names, trademarks and distinctive signs as well as all the data appearing on this site (texts, images, graphics, logos, icons) are protected by copyright. Any use, reproduction, distribution or representation of all or part of one of the aforementioned signs without the express written authorization of the holder concerned is prohibited.
15. DATA PROTECTION
The personal information collected is intended to better respond to requests and process orders. Pursuant to Article 27 of Law No. 78-17 of January 6, 1978 “Informatique et Libertés”, the Customer has the right to access, modify, rectify and delete data concerning him. The Customer may exercise this right by contacting the Seller's customer service by email at: chateaumarrin@gmail.com or by post at the following address: Château Marrin - Le Marrin, 33330 Saint-Christophe-des-Bardes, France.
The Seller practices a personal data protection policy, the characteristics of which are explained in the Legal Notices accessible on the Site and which the Customer is expressly invited to read.
16. APPLICABLE LAW AND MEDIATION
These general conditions as well as the contractual relations between the Customer and the Seller are governed by French law. The contractual information is presented in French. In the event of a translation of these GCS into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or provision. In the event of a dispute over the interpretation, execution or validity of these GCS which has not been settled amicably, the parties agree that the courts of the registered office of the Company SCEA Vignobles Chene et fils are exclusively competent, unless there are mandatory rules of procedure to the contrary.
According to Article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. ". If the response provided by the Seller's customer service is not deemed satisfactory, the Customer may use the mediation service for consumer disputes free of charge by contacting a mediator with a view to resolving the dispute, by referring to the website http://www.economie.gouv.fr/mediation-conso.
17. SEVERABILITY
If one of the provisions of these GCS was or became null or unenforceable, the validity of the other provisions would not be affected. The null or unenforceable provision would then be replaced by the applicable legal provisions.
Last update: December 19, 2021